Volunteer Advocacy & Community Support

• Serve as the primary advocate for volunteers in production planning and organizational decision-making.
• Monitor volunteer experience and identify opportunities to improve safety, accessibility, inclusion, and engagement.
• Assist with conduct concerns and implementation of the Concern Resolution Path (CRP).
• Serve as a trusted resource for volunteers seeking guidance, support, or organizational information.

Volunteer Communications

• Manage volunteer-facing communications across the organization.
• Maintain and distribute the No Floaters volunteer newsletter, ensuring volunteers receive timely information about productions, events, trainings, opportunities, and organizational updates.
• Maintain volunteer contact lists and communication systems.
• Create and update volunteer email templates, onboarding materials, and informational resources.
• Send volunteer announcements, orientation materials, production updates, and comp ticket communications.
• Ensure new volunteers are connected to relevant communication channels, including No Floaters, Slack, and interest-based groups.
• Coordinate communication for major volunteer events, including recruitment efforts, the Big Volunteer Meeting, Crush/Boot-Up Week, trainings, and strike.
• Develop communication tools and resources that improve volunteer engagement, participation, and access to information.

Volunteer Recruitment & Onboarding

• Maintain and update volunteer recruitment, including updating the Open Calls section of BROS website with volunteer opportunities.
• Monitor volunteer interest forms and ensure new volunteers receive orientation and onboarding materials.
• Provide tours, orientation, and support for new volunteers during builds and production activities
• Organize basic skill building workshops for new volunteers in collaboration with Production and Operations Director, ensuring volunteers are trained on equipment
• Assist department leads with volunteer recruitment strategies and volunteer management practices.

Volunteer Systems & Administration

• Lead annual revisions to volunteer sections of the BROmanual.
• Maintain volunteer management systems, documentation, templates, and organizational protocols.
• Develop and maintain resources that improve volunteer operations and organizational effectiveness.
• Develop and manage volunteer related budgets in collaboration with BROS leadership

Volunteer Stewardship & Retention

• Coordinate volunteer recognition, appreciation, and incentive programs.
• Track eligibility for volunteer rewards and benefits.
• Support initiatives that strengthen volunteer engagement, satisfaction, and long-term retention and volunteer experience with BROS.
• Coordinate production wrap party for cast and volunteers 

Data & Reporting

• Maintain volunteer participation data, records, and tracking systems in Neon CRM database.
• Facilitate post-mortem processes for productions and special events.
• Monitor volunteer hour reporting and support department leads in maintaining accurate records.
• Contribute volunteer participation data, observations, and recommendations to production reports and organizational assessments.
• Gather and synthesize volunteer feedback to identify trends, emerging needs, and opportunities for improvement, providing insight into volunteer experience and community health.

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